Frequently Asked Questions
Click on a question below to see the answer concerning our Primary Care program.
For the Hospice Services, FAQ please click here or scroll down.
Q: Who is eligible to receive an in home medical care visit from Housecall Providers?
A: Housecall Providers serves chronically ill and homebound adults living in the greater Portland area. Our patient population includes medically fragile elders, individuals with multiple complex chronic health conditions, and people with physical or cognitive disabilities. Additionally, the patient must NOT be in need of an emergency first visit, and the patient (or family members, if appropriate) must agree to accept our services.
Q: How do I get started as a new patient?
A: To enroll as a potential new patient, first call our intake department at 971-202-5566 and go through our screening process. Once we determine that you live within our service boundary, that we accept your insurance, and that you are a good fit for our services, the intake staff will send out an application. They will also give you a rough estimate for how long it will be to receive a primary appointment because each of our providers cover a different region and each region has a different waitlist.
Q: How long will it take to schedule my first in home medical care visit?
A: Our intake team can give you an estimate as to how long your wait might be, but because things change constantly, it can be difficult to make accurate predictions. We encourage you to begin the registration process early- before a crisis hits, as we are not able to make urgent visits to new patients.
Q: What types of services do you offer?
A: Housecall Providers seamlessly integrates primary care, advanced illness care and hospice services into one unique program, so we can provide the best possible care and support throughout the entire lifespan of our patients. Many of the medical services you’d find in a traditional office-based medical clinic can be performed in the home by our specially-trained care teams or community partners. Some of these services include: physical examinations, medication prescription and management, diagnostic testing (such as x-rays, and ultrasounds), lab testing, immunizations, wound care, wart/skin tag removal, chronic disease evaluation and management, pulse oximetry, and many more. Our care coordinators work with patients and their insurance companies to schedule appointments, coordinate with specialists, and order durable medical equipment.
Q: What do you consider to be “home?” Where can a Housecall Providers primary care clinician see me?
A: Wherever you live! We visit patients living in private homes, adult care homes, assisted living and residential care facilities. Call our office if you have a question or need further clarification. Geographic areas we currently serve in the Portland Metro Area: Eastern boundary: Gresham/Troutdale Western boundary: Forest Grove Northern boundary: North Portland/St. Johns Southern boundary: Tualatin, Wilsonville, Oregon City. Please visit our Service Area page for more information.
Q: What types of insurance does Housecall Providers accept?
Q: Can I use a secondary insurance policy to cover what my primary insurance does not cover?
Q: Will my provider visits be scheduled regularly or on an as-needed basis?
Q: What if I need a visit after hours, on the weekend, or on a holiday?
A: We do not routinely make after-hours or weekend visits, but a provider is available by phone 24×7. Providers take turns managing weekend phone calls so our patients, their caregivers or family members always have access to a Housecall Providers primary care provider.
Q: Will my Housecall Providers primary care provider be my provider of record?
A: Yes. When you apply to be a Housecall Providers patient we ask that you sign a release stating that our clinician will take over as your primary care practitioner.
Q: How do I contact my primary care provider if I have a medical question?
A: Because our clinicians spend all day out in the field seeing patients, the best way to contact them with a medical question is to call our office at (971) 202-5500, and ask to speak to your provider’s care coordinator. Our care coordinators are in contact with the primary care provider throughout the day, and will be able to make sure they receive your message.
Q: What if I need more than a primary care house call?
A: We have developed a multidisciplinary care model to meet the holistic physical, behavioral, emotional and spiritual needs of our patients and their families and caregivers. Our primary care team is comprised of not only providers (MDs, NPs and PAs) and their care coordinators but registered nurses, social workers, and a spiritual counselor who are here to help you navigate your chronic conditions.
Q: How will I know when hospice care is appropriate?