Patient care training
All patient care volunteers are offered comprehensive training that includes (but is not limited to) the following topics:
• Hospice History and Philosophy
• Concepts Surrounding Death and Dying
• Role of Volunteer / Boundaries
• Patient and Family Rights
• Spiritual Care at End of Life
• Dementia
• Terminal Disease Process
• Patient Confidentiality / HIPAA
• Grief and Bereavement
• Psycho-Social and Family Dynamics at End of Life
• Safety and Emergency Procedures
• Communication Skills
• Coping with Stress / Self Care
• Pain and Symptom Management/Comfort Measures
• Infection Control / Bloodborne Pathogens / Covid-19
• Policies and procedures as related to position
• Guidance related to specific volunteer duties
• Expectations: Documentation, Continuing Education, etc.
Patient care volunteer trainings are scheduled every 10 to 12 weeks. Please check Volunteer Blog for announcements or contact the Volunteer Coordinator at tlawrence@housecallproviders.org to receive email notifications.
Volunteer orientation training
All administrative volunteers (and other volunteers not working directly with patients) receive an orientation training that includes (but is not limited to) the following topics:
• Program Goals, Services and Philosophy
• Patient Confidentiality / HIPAA
• Family dynamics, coping mechanisms and psychological issues surrounding death, terminal illness and
bereavement
• Policies and procedures as related to position
• Guidance related to specific volunteer duties
• Safety and emergency procedures and the emergency preparedness plan
• Infection Control / Covid-19 / TB Awareness and Procedures
• Expectations: Documentation, Continuing Education, etc.
Volunteer orientation training is scheduled one-on-one as needed, contact the Volunteer Coordinator at tlawrence@housecallproviders.org for more info.
